Are you a Greeter?
What follows is part of an article from Scott Ginsberg(http://www.hellomynameisscott.com). I really like his articles, he has a lot of good ideas that are practical and can make a difference. I think this part talks about an idea that we could all try to do at church, The Ave, anywhere.
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AWESOME ATTITUDE #4: Who Are Your Greeters?
If there’s any group of individuals who extend their organizational front porch by serving new people, it’s the Greeters. During one of my speeches at a Hospitality Conference, I asked my audience of 300 people to stand up if their position was “Greeter.”
About 25 people got up.
I thanked those who stood and asked the remainder of the audience to give them a hearty applause.
When the clapping died down I said, “Without Greeters like these, building front porches in any organization would be tough.”
I then said, “But what if The New Guy – let’s call him Terry – came to your group. He walked in the door, looked around for a minute and felt a bit lost. Then Janet, an existing member, noticed Terry’s behavior and decided to approach him. She struck up a conversation and they connected immediately! And all the while, Janet made Terry feel welcomed, comfortable and part of the group.
A few minutes later, Terry asked, ‘So, Janet…are you one of the Greeters here?’
And Janet said, ‘No – I just wanted to welcome you to our group.’”
I just wanted to welcome you to our group.
I then repeated my original request to the audience:
“Now, let me ask you this one more time: please stand up if you are a Greeter for your organization.”
300 people got up out of their chairs. And I reminded them that everyone is a greeter.
These are the keys to the Attitude of Awesome Hospitality™ – going beyond hello, treating others as you would want to be treated, offering service and taking it upon yourself to be a greeter. They are the starting points for the construction of your organizational front porch. After all, one of the major domains of approachability is: capable of being reached.
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AWESOME ATTITUDE #4: Who Are Your Greeters?
If there’s any group of individuals who extend their organizational front porch by serving new people, it’s the Greeters. During one of my speeches at a Hospitality Conference, I asked my audience of 300 people to stand up if their position was “Greeter.”
About 25 people got up.
I thanked those who stood and asked the remainder of the audience to give them a hearty applause.
When the clapping died down I said, “Without Greeters like these, building front porches in any organization would be tough.”
I then said, “But what if The New Guy – let’s call him Terry – came to your group. He walked in the door, looked around for a minute and felt a bit lost. Then Janet, an existing member, noticed Terry’s behavior and decided to approach him. She struck up a conversation and they connected immediately! And all the while, Janet made Terry feel welcomed, comfortable and part of the group.
A few minutes later, Terry asked, ‘So, Janet…are you one of the Greeters here?’
And Janet said, ‘No – I just wanted to welcome you to our group.’”
I just wanted to welcome you to our group.
I then repeated my original request to the audience:
“Now, let me ask you this one more time: please stand up if you are a Greeter for your organization.”
300 people got up out of their chairs. And I reminded them that everyone is a greeter.
These are the keys to the Attitude of Awesome Hospitality™ – going beyond hello, treating others as you would want to be treated, offering service and taking it upon yourself to be a greeter. They are the starting points for the construction of your organizational front porch. After all, one of the major domains of approachability is: capable of being reached.
posted by Sam Dodge at 12:20 PM
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